General Questions
Parkway parking partners has facilities across the US and Canada to allow customers to be able to comparison shop and reserve parking online. Once your reservation is confirmed, all you have to do is arrive at the parking facility as scheduled, present a copy of your Reservation Receipt and enjoy your trip!
  Upon arriving to the lot you will hand your receipt to the attendant or driver.
  The parking lot's address and contact information will be provided on your receipt.
   Lots are generally gated and locked and there is a security guard at
Reservation Questions
 Reservations can be made at any time even the day of your arrival.

There are a few factors that determine whether a change in your plans requires a change to your reservation.

If you made a reservation at a parking lot that requires full pre-payment at time of reservation, please contact Customer Service with any changes to your travel plans. Depending on the details, we may ask you to cancel and re-book your reservations. *Please note that refunds are not issued for early returns or for failure to use your reservation.

If you made a reservation at a parking lot that only required a deposit to secure your reservation, and:

  • If your arrival time has changed, your reservation is still valid, and you can use your existing receipt. The balance due will be calculated based on your actual parking time.
  • If your arrival date has changed, please cancel the reservation and make a new one. Refund/credit will be applied per the cancellation policy above.
  • If your return time or date has changed, there is no need to modify your reservation. The balance due will be calculated based on your actual parking time.
Shuttle Questions
   Yes, the shuttle driver will help you with your.
    Yes the shuttle driver will pick you up from the airport/seaport. Your purchase receipt will have the shuttle phone number and procedure for pickup. Simply pick up your luggage, go to the designated area and contact the shuttle.
     Shuttle frequency varies by each location. To see the average shuttle frequency for a specific lot, you'll look on the details section under your location that you’re interested in booking with. If you have additional questions about shuttle frequency, please check the information under 'Airport Transportation' and 'Reviews' on the parking lot page or contact Customer Service.
How do I request a Refund

Worry Free Cancellation Policy: All cancellation requests must be made to, NOT the parking facility, up to 24 hours prior to the reservations start date and time; cancellation requests originating after the scheduled service date and time start will NOT be honored. All reservation cancellations are subject to a $5 Cancellation Fee. Unused parking reservations, whether intentional or not, will NOT be refunded.


To cancel your reservation please contact Parkway Parking's customer service at 1(888)399-9267 or by email at You will receive confirmation of your cancellation within 24 hours.  

    After we provide you a credit it usually takes up to 7 days, but may take as much as 30 days to show on your statement based on your financial institutions' policies.
Member Signup
    For special discounts and promos on future reservations, please sign up at website. Click the link , and register at top of page or go to website and register at your convenience.
     It's easy, just go to our signup page and fill out the form. You'll start earning with your first purchase.
      For airport and cruise parking reservations, each paid day of parking earns you 1 rewards point.
        10 rewards points can be redeemed for 1 free day of parking.
        10 rewards points can be redeemed for 1 free day of parking. rewards points are not redeemable for cash.

More Questions? Contact us today: online or via phone at 1+(888)399-9267. between the hours of 9 a.m. - 5:00 p.m. EST, 7 days a week.

In some cases individual locations may operate slightly different. Information specific for each location is available by selecting the location of your choice from our airport or cruise locations.

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