There are a few factors that determine whether a change in your plans requires a change to your reservation.
If you made a reservation at a parking lot that requires full pre-payment at time of reservation, please contact Customer Service with any changes to your travel plans. Depending on the details, we may ask you to cancel and re-book your reservations. *Please note that refunds are not issued for early returns or for failure to use your reservation.
If you made a reservation at a parking lot that only required a deposit to secure your reservation, and:
- If your arrival time has changed, your reservation is still valid, and you can use your existing receipt. The balance due will be calculated based on your actual parking time.
- If your arrival date has changed, please cancel the reservation and make a new one. Refund/credit will be applied per the cancellation policy above.
- If your return time or date has changed, there is no need to modify your reservation. The balance due will be calculated based on your actual parking time.
Worry Free Cancellation Policy: All cancellation requests must be made to ParkwayParking.com, NOT the parking facility, up to 24 hours prior to the reservations start date and time; cancellation requests originating after the scheduled service date and time start will NOT be honored. All reservation cancellations are subject to a $5 Cancellation Fee. Unused parking reservations, whether intentional or not, will NOT be refunded.
To cancel your reservation please contact Parkway Parking's customer service at 1(888)399-9267 or by email at Customerservice@ParkwayParking.com. You will receive confirmation of your cancellation within 24 hours.
More Questions? Contact us today: online or via phone at 1+(888)399-9267. between the hours of 9 a.m. - 5:00 p.m. EST, 7 days a week.
In some cases individual locations may operate slightly different. Information specific for each location is available by selecting the location of your choice from our airport or cruise locations.