About ParkwayParking.com

Parkway Parking, LLC partners with privately owned and operated parking facilities across the US and Canada to provide customers a one-stop site to comparison shop and reserve parking online.

Once your reservation is confirmed, all you have to do is arrive at the parking facility as schedule, present your confirmation email/receipt to the clerk or hotel front-desk, and pay any balance due.

  No, ParkwayParking.com does not own or operate the parking lots or hotel facilities listed on our website. We facilitate the reservation process, which allows customers to compare rate, services, and reviews before choosing the best parking for their needs.
  We work closely with our Parking Affiliates to guarantee your reservation by sending daily reports that detail when each customer is scheduled to arrive and depart. Each parking lot’s management is responsible for monitoring their own inventory levels and for notifying us when there is a change in their capacity. Our Parking Affiliates also have 24/7 access to their reservation information portal online.
   No, it is not necessary to stay overnight at the hotel in order to make a parking-only reservation. Our hotel Parking Affiliates offer parking separately from room reservations.
   Yes, parking lots frequently sell out! Travel volume and parking demand can increase for a variety of reasons - holidays, school breaks, convention, and weather events - and in some places, there simply isn’t enough real estate to allow for ample space to park. Blackouts and selling out are common occurrences and one of the best reasons to reserve airport, cruise port, or event parking in advance!
   If you see ‘Not Available’ or ‘Unavailable’ in place of the “Book It Now” button it means the parking lot is not available for the allotted travel time frame. We include the listing for informational purposes, so you can compare rates and services with other available parking lots in the area.
   our email address and telephone number are used for communicating with you about your reservation. You will receive your reservation confirmation email/receipt and other important communications and marketing messages by email.
   ParkwayParking.com uses state of the art e-commerce security to protect your information. The website is PCI-compliant and uses SSL encryption to process all the information on the website and is tested regularly to prevent breaches.
Reservation Questions
 

From the ParkwayParking.com homepage or the header bar on all pages, select your airport of departure, enter your parking dates and expected arrival and departure times, then click search. The next page will display a list of lots in the selected area. You can click on the name of each facility or the ‘read more’ button to get further details on the property including shuttle service availability, hours of operation, amenities, and other helpful information.

Once you have selected a lot, click the ‘Book It Now’ button. On the next page, please verify the dates and times. The total for your stay will be displayed under the Rate Summary and will depict whether the total will be paid in full or if a deposit is required to reserve the spot with the ‘due on arrival’ line showing what will be due at check-in.

Next, complete steps 1-4 including account, credit card, and billing information. Finally, click the ‘Complete Reservation’ button at the bottom of the page.

It may take a moment for your transaction to be processed. Once complete, your confirmation email/receipt will be displayed; another copy will be sent to the email address provided during check-out. Payment details, the lot’s physical address and telephone number, along with ParkwayParking.com contact information for questions about your reservation will be included on the email.

You must present a copy of your confirmation email/receipt to the cashier at the parking lot. Some of our parking partners require a printed receipt, while others accept an electronic copy from a mobile device. If your selected lot requires a printed copy that will be indicated on your confirmation email/receipt.

 

Just like you wouldn’t arrive at an airport without a ticket, or a hotel without a room reservation, it’s always best to have a parking reservation before you arrive at the parking lot. If you prefer to call and have our customer service representatives do the booking, they can be reached at 888-399-9267.

 

The rate without a reservation, or ‘drive-up rate’, varies widely depending on the parking lot and date/time of your arrival. Parking lots often change the drive-up rate based on availability and volume. One of the benefits of making a reservation is that your rate is guaranteed and ‘locked in’, so even if the ‘drive-up rate’ goes up, you’ll pay the rate shown on your confirmation email/receipt.

 

ParkwayParking.com specializes in off-airport and off-cruise port parking and does not facilitate reservations for the airport or Port Authority parking lots. However, there are valet services with curbside airport drop-off listed for some locations.

 

We do require payment at the time the reservation is made. For some parking lots, you will prepay only a portion of the total at the time you submit the reservation; you will then pay the remaining balance directly to the parking lot. Other parking lots require payment in full when you submit the reservation through our website. This information will be displayed on the checkout page and on your reservation receipt.

  • To make your trip as smooth as possible, there are a few important details to remember:
  • You must present a copy of your confirmation email/receipt to the lot’s cashier to receive credit for your online payment. Failure to do so will not result in a refund, and you may be charged a higher rate.
  • The balance is typically due upon return, but some locations will collect the balance on arrival. Also, some lots may have more specific procedures for checking out; please refer to your confirmation email/receipt for more information.
  • If a schedule change results in your being parked longer than indicated on your reservation, your balance may be adjusted accordingly.
  • There may be a service fee. This enables us to bring you the convenience of online comparison shopping, quality customer support, and other valuable services. Please review the payment information on the checkout page.
  • Most of our Parking Affiliates accept cash and major credit cards. To avoid any inconvenience, please read the information provided about each parking lot before reserving.

 

Currently, ParkwayParking.com accepts American Express, Discover, MasterCard, and Visa.

Most of our Parking Affiliates accept cash and major credit cards. To avoid any inconvenience, please read the information provided about each parking lot before reserving.

 

Your telephone number will only be used to contact you with important information regarding your reservation. We will never sell your contact information to anyone.

 

After clicking ‘Complete Reservation,’ please be patient as it may take a moment for your transaction to be processed. Once complete, your confirmation email/receipt will be displayed and a copy will be sent to the email address provided at check-out. Your receipt contains all the information you’ll need to park, including:

  • Departure airport
  • Parking lot name, address, telephone number
  • Scheduled arrival and return dates and times
  • Parking rate and estimated total price, including service fee
  • Parking lot-specific arrival and transportation details
You must present a copy of the confirmation email/receipt to the parking lot to verify your reservation. Without a receipt, you will not receive credit for your online payment. Unfortunately, we cannot refund charges incurred as a result of not showing a copy of the confirmation email/receipt at the time of arrival.

If the parking lot requires a printed copy of the confirmation email/receipt, and you are unable to print, we can send it to you via a sax. To arrange this, please email customerservice@parkwayparking.com

 

Reservations can be made en route to your location, however, many facilities pre-book and may be too full to accept same-day reservations. To increase your chances of reserving a parking spot at your preferred location, we suggest booking ahead.

 

Please contact us at 888-399-9267, customerservice@parkwayparking.com, or through the chat feature on our site with the first and last name on the reservation and we will resend the email confirmation.

 

No, it is not necessary to stay overnight at the hotel in order to make a parking-only reservation. Our hotel Parking Affiliates offer parking separately from room reservations.

 

Absolutely! You can enter a different name under the first section ‘Account Information’ at check-out. Be sure the driver has a copy of the confirmation email/receipt, which must be presented to the cashier at the lot.

Some of our Parking Affiliates require a printed receipt, while others accept an electronic copy from a mobile device. The confirmation email/receipt will indicate whether a printed copy is required or if an electronic version of the receipt is acceptable.

 

In most cases, here’s what you can expect when reserving these parking options.

  • Self - you park your own car and keep your keys.
  • Valet - you arrive and give your key to an attendant who will then provide you with a valet ticket and park your car. However, at some parking lots, the attendant might drive you to the airport in your own car, at other lots, the valet attendant might meet you at the airport and take your car back to the lot.
  • Indoor - parking is indoors, away from the elements.
  • Covered - parking is outside but under a cover that protects your car from the elements.
  • Garage - could be covered or top of the garage facility.

Please check the information displayed on each lot’s page for additional details.

 

Promo codes issued by our website can be entered on the checkout page for a discount off the prepayment amount required for your reservation. To use a promo code simply enter it in the promo code box on the check-out page and click ‘Apply’. You will then see the amount deducted from the ‘Due Now’ amount. Make sure you enter the promo code exactly as given or it will not apply the discount.

 

In most cases, you may use a promo code for any travel dates, as long as you submit the reservation before the promo code expires. To use a promo code simply enter it in the promo code box on the check-out page and click ‘Apply’. You will then see the amount deducted from the ‘Due Now’ amount. Make sure you enter the promo code exactly as given or it will not apply the discount.

Shuttle Questions
   

Shuttle service is provided by many hotels and lot operators listed on ParkwayParking.com, however, please check your selected listing for details. If shuttles are not provided it will be noted in the description and typically rideshare or taxi services are available.

    

Most locations with shuttle service will include it as a complimentary service with the price of reserving the parking space. However, it is the customer’s responsibility to check shuttle times and plan accordingly. If the shuttle service does not meet your needs, please arrange alternative transportation to your port.

Luggage assistance is provided at most locations. Please let us know if you have specific needs prior to arrival.

Return shuttle service is included at those locations offering shuttle service. The return instructions will either be included on your confirmation email/receipt or will be given at check-in depending on which location you have reserved your parking spot.

Shuttle frequency varies by location. Many locations offer an average time of departure (ex. every 30 min), however, it may be beneficial to confirm ahead of time with the location by calling the Facility Number on your confirmation email/receipt. Please plan ahead for inclement weather, high volume travel days, and traffic as shuttle frequency may be impacted.

No. Shuttle service is a complementary option for those who want to utilize it, however, it is the customer’s responsibility to provide alternate transport if shuttle service is unavailable or inconvenient.

In most instances, the parking lot will provide shuttle transportation for your entire party. However, if you have a large group or a lot of luggage, the lot may not be able to accommodate everyone at once or it may charge additional fees per passenger. You may wish to consider dropping off some of the passengers (and/or luggage) at the airport or cruise port before parking your vehicle.

You can review the information and reviews on the parking lot page before submitting your reservation. If you have additional questions regarding shuttle service, you may wish to contact our customer service or the lot directly prior to your arrival. The lot’s telephone number will be provided on your confirmation email/receipt.

Handicap accessibility varies by parking lot. If you have questions about accessibility, please read the information and reviews on the parking lot page or contact us to speak with our customer service.

Shuttle features vary by lot. You can review the information and reviews on the parking lot page before submitting your reservation. If you have additional questions regarding a specific item, you may wish to contact the lot directly or our customer service for additional details.

Typically, shuttle transportation falls under the same category as buses, so car seats are not required or provided. However, you can usually use your own car seat, if you wish. you may wish to contact our customer service or the lot directly prior to your arrival. The lot’s telephone number will be provided on your confirmation email/receipt.

Where shuttles are available, shuttle service is arranged and/or provided by the lot operators. If you have trouble with your shuttle service, shuttle wait times, or shuttle driver please contact the facility by calling the facility telephone number provided on your confirmation email/receipt. Parkway Parking does not operate or employ shuttle providers.

Changes and Cancellation Questions

You may cancel your reservation for a full refund minus the $5.00 cancellation fee up to 24 hours prior to your reservation start date and time. You can submit your cancellation request by contacting customerservice@parkwayparking.com or calling 888-399-9267.

We are unable to accept cancellations after this point, regardless of whether the parking spot was occupied during the reserved time or not, so please be sure to cancel ahead of time in order to be eligible for a refund.  

    

Unfortunately, we are unable to issue a partial refund for a change in schedule.

   

If you need to make changes to your reservation time or date range, please contact Parkway Parking at 888-399-9267, customerservice@parkwayparking.com, or through the chat feature on our site and we will be happy to help.

Please note: refunds cannot be issued for early returns or failure to use the reservation.

   

You can submit your cancellation request by contacting customerservice@parkwayparking.com or calling 888-399-9267. A $5.00 cancellation fee will be discounted from the refunded total if the cancellation request is more than 24 hours from check-in. If your reservation date and time has passed we are unable to refund the reservation, so please ensure you cancel early.

   

The reservation itself cannot be changed once it’s been submitted. The rate on your confirmation email/receipt is guaranteed; however, parking longer than indicated may result in additional charges, payable directly to the parking lot. Please be aware that a shorter parking time than indicated on your confirmation email/receipt will not result in a refund.

   

If you only paid a deposit to secure the reservation and your return date or time has changed, the balance due will be determined by the individual parking lot policy. In many cases, the remaining balance will be calculated when you return, based on the actual length of your stay. However, some parking lots collect the balance at the beginning of your stay and will not provide a refund if your return is earlier than expected.

If your reservation was prepaid in full, the price of the reservation was calculated based on the information you entered when booking. Regrettably, we are not able to offer any refund for an early return.

   

Due to the parking lots on our websites being independently owned and operated, we are unable to transfer your reservation to another location. You would need to cancel your existing reservation, the $5.00 cancellation fee will apply, and then submit a new reservation at the preferred location. A refund for the canceled reservation will be processed according to our Cancellation Policy.

At the Parking Lot

The parking lot’s address and contact information will be provided on your confirmation email/receipt. You can also view a map of the area on the reservation quote page.

    

Hours of operation vary by location. Some lots are open 24 hours a day, while others may have more limited business hours. Please check the information displayed on each lot’s page for additional details.

      

Shuttle hours and frequency vary by location. Some shuttles run 24 hours a day at specific intervals, while others may have more limited hours or operation. Please check the information displayed on each lot’s page for additional details.

If you have additional questions about shuttle frequency for a particular lot, please use the customerservice@parkwayparking.com and 888-399-9267.

  

Most of our Parking Affiliates provide free transportation between the parking lot and airport via shuttle. Typically, you should allow 20-30 minutes to check in at the lot, park, and take the shuttle to your terminal. Be sure to confirm the shuttle frequency ahead of time, since some locations have limited hours of operation.

Customers can also opt to arrange alternative transportation on their own if shuttle service and times do not meet their needs. Arranging and paying for alternative transportation will be the responsibility of the customer.

Please note that some locations may offer other services, like airport drop off in your own vehicle, or offer no transportation services with parking reservations. You can find this information on the details page of each lot listing, on the confirmation email/receipt, and by contacting the lot at the telephone number provided on your confirmation email/receipt.

Please be sure to read all available information about the parking lot before making your reservation, since there are some lots that do not have shuttles and/or have alternative arrangements.

   

Your confirmation email/receipt will include specific instructions for the lot you selected. Depending on which airport and lot you are using, you may need to:

  • Wait in the designated area at the airport for the next regularly scheduled shuttle pickup,
  • Call the shuttle telephone number on your confirmation email/receipt for pickup, or
  • Follow pickup instructions provided by the lot attendant when you checked in.
Please be sure to read all available information about the parking lot before making your reservation, since there are some lots that do not have shuttles and/or have alternative arrangements. If you have additional questions, you can also ask the lot attendant when you drop off your car regarding their return procedures.

   

Most airlines require passengers to check in at least one (1) hour before a domestic flight and even earlier for international travel. Most cruises begin boarding approximately four (4) hours prior to departure with the busiest times to board being between 12 pm - 1 pm. Remember to consider traffic, shuttle frequency, and distance from the airport when planning. It’s always better to arrive early! It is your responsibility to plan ahead, if the shuttle service provided does not meet your needs, please arrange alternative transportation.

As always, you should check with your specific airline regarding their requirements. Traveling during peak times and holidays may require more time, so please plan accordingly.

   

The process for retrieving your vehicle varies by location. Typically, you will call the parking lot after retrieving your luggage. They will advise you of the shuttle pickup location and approximate wait time. Be sure to present a copy of your confirmation email/receipt to the cashier at the time of payment.

Some lots may have more specific procedures for checking out; please refer to your confirmation email/receipt for more information.

   

Please remember to bring a copy of your confirmation email/receipt, which must be presented to the cashier at the time of payment and/or check-in. Some of our Parking Affiliates require a printed receipt, while others accept an electronic copy shown on your mobile device. If your chosen lot required a deposit and not payment in full, the balance is typically due when you return from your trip. Other locations may collect the balance upon arrival. Please refer to your confirmation email/receipt for additional information. You may need to present the confirmation email/receipt when you arrive at the lot and again when you return from your trip.

   

Vehicles that take up more than one space may be subject to additional charges. Some lots have an additional fee for vehicles that are larger than a 4-door sedan (such as SUVs, vans, full-sized pickup trucks, etc) so be sure to review this information and the reviews on the parking lot before submitting your reservation.

If you have additional questions regarding your specific vehicle, you may wish to contact our customer service department or the lot directly prior to your arrival. The lot’s telephone number will be provided on your confirmation email/receipt.

   

Our Parking Affiliates are established, reputable businesses with a track record of security and safety. The lot may be fenced and cameras/security patrols may also be present. Please check the information displayed on each lot’s page for additional details.

Usually, you will be in the presence of a parking lot or hotel employee while checking in or out. As with any parking lot, the parking lot operator is not responsible for any valuables left in your vehicle. For specific concerns, please ask the lot attendant when you arrive.

   

The reservation itself cannot be changed once it’s been submitted. The rate on your confirmation email/receipt is guaranteed; however, parking longer than indicated may result in additional charges, payable directly to the parking lot. Please be aware that a shorter parking time than indicated on your confirmation email/receipt will not result in a refund.

   

Some parking lots do offer specialty services, such as car washes, detailing, or automotive work. For more information, you may wish to contact our customer service or the lot directly prior to your arrival. The lot’s telephone number will be provided on your confirmation email/receipt.

   

On the rare occasion when a vehicle is damaged while parked, the best course of action is to remain at the lot and contact the parking lot’s management as soon as you notice the damage.

Because ParkwayParking.com does not own or operate the parking lots listed on our site, we are unable to address damage claims.

More Questions? Contact us today: online or via phone at 1+(888)399-9267. between the hours of 9 a.m. - 5:00 p.m. EST, 7 days a week.

In some cases individual locations may operate slightly different. Information specific for each location is available by selecting the location of your choice from our airport or cruise locations.

Top Airports

Top Cruiseports

Event Parking Lots