Parking in this garage makes me feel at ease after experiencing prompt and courteous customer service. I will surely use them again in the future.
Routes did a fine job with the parking of 3 cars and the shuttling of 11 people to and from ORD. We will definitely use them again.
I had a great experience! I booked my reservation at the last minute. I was running very late for my flight and the shuttle driver was kind enough to offer to leave sooner to accommodate me. I ended up having to take a lyft though.
Loved the customer service. Very friendly and competent staff. I will definitely use this service again next time I travel!
Quick service at check-in.
Shuttle to and from the airport was timely.
Would book with Routes again in the future!
Nice people, I am happy with the service.
No complaints with parking at Routes. Flight was delayed a day but no problems with the parking; just additional days fees, as expected. Lots of snow and very cold when we came back. Figured we would be digging out a car that didn't start. The rep (female) got our car started it, dug it out of the snow and drove it right up to us without long wait. Excellent service. No problems or wait for shuttles. Definitely will use again in the future.
GREAT PARKING AND CONVENIENT! I will DEFINITELY use this parking lot in the future! Friendly team, shuttle service is quick, car was secure!
LOVED that I could call in advance, snow was OFF the car, windshield AND pulled to the front of the lot when I arrived. What I didn't like is that due to the extremely -45 windchill cold weather they were short staffed and had many car rentals in front of me. It took an hour to get to the front of the line, just to pick up my keys. With that said, I would still go out of my way and use this service again. EVERYBODY was friendly and still took far less time than if I was to go elsewhere or would of needed to shovel my car out from a blizzard snowfall while I was gone, had I parked at the airport or another lot all in which I have done in the past.
5 Stars because it was out of their control for extreme weather conditions.
Great facility, I recommend anyone who wants safe and efficient parking!
When I first pulled up into the lot I wasn’t sure what to expect. There was no where to pull my car but someone finally assisted me and told me to leave it where I had it. I had to leave the keys there with the car. Wasn’t sure how that was going to work. I must say I was very pleased when I returned in subzero weather to pick up my car several days later, the car was pulled up window scraped and warm. Couldn’t of been happier and the price was right. Returning to the lot from the airport involves first taking a airport bus to the rental car center then calling Routes for a pick up. When I arrived I called the number but no one answered. Became a bit worried, but I spotted the Routes van and flagged him over. Worked out fine, just a bit nervous as it was -20 degrees out.
First time user.
1. Reservation was very easy and quick checkout, got an email confirmation immediately after. Prices are the lowest in the area.
2. The person at the counter was very professional and courteous.
3. Easy and fast shuttle, drop off and pick up.
I came back from my trip on the coldest day of the season in Chicago with -30 degrees and Routes picked me up fast! They had my car cleaned of snow and running to warm up, that’s customer service at its best!!
I already told my friend to use Routes.
Thank you so much and
You advertising is correct price great convenient and stress free!!! THANK YOU
Everything was straight forward and easy. Staff was friendly and knowledgeable.
Very fair price with a shuttle that was basically there waiting on us each way. I lost my card for validation purposes but the front desk handled it perfectly. I was very happy with everything.
My first time to use parking and I was satisfied with the service.
The hotel is beautiful. Very clean inside when I used the restroom. All the staff were very welcoming and friendly.
This was our third time parking our car at Routes. It has always been an excellent experience. We flew international and shuttle wait was long but it was rush hour on a Friday night so understandable.
The Shuttle Driver was the best.
Great, safe parking!!!!
This is our 2nd but certainly not last time using this parking service. Fast, efficient & convenient. Hats off to Mr Ray Chavez who went above & beyond! Excellent service!!
Can't beat the low rate. Everyone friendly and courteous. Great experience.
To my surprise my emails were responded to very quickly when I had questions. Never missed not being able to reach them by phone. And the shuttle drivers were fantastic. My family and I were debating which was best. Great all around experience!!
I'm very satisfied with the parking experience. we had no problems, which was a pleasant end to a long trip.
Couldn't ask for better the driver for pick-up was actually waiting for me. Car was ready for me when I got back to lotted checkout was easy and fast. Great Job keep up the good work
Pleasantly surprised at it all
Staff was friendly and parking and shuttle was super convenient!! I will definitely use again!
This parking situation was the best that I have ever had at O’Hare Airport! The staff was polite and the shuttle service was incredibly fast! I will definitely use this service again!
They loaded and unloaded our luggage, had the car ready and waitng for us, and after a long over night flight, that was much appreciated.