Choose your Event Date and pre-book your parking to save time and money when attending your next event at Canadian Tire Centre
SMOKING POLICY Canadian Tire Centre is a NON SMOKING facility. As part of the new re-entry policy, those attending events will be able to smoke outside of the venue before and after games and events only. Patrons will not be able to leave the venue to smoke and then return to the game or event. BAG POLICY: The Senators bag policy, instituted during the 2014-15 hockey season, will remain in place for the coming year. Patterned after the successful implementation of a similar policy in the National Football League and the NHLâ€™s new mandate for event operations and recommendations for enhanced security, the policy will only allow patrons to bring small soft-sided handbags, diaper bags and bags specifically required for medical purposes into hockey games, shows and events. Only bags fitting the above approved criteria will be accepted into the venue. This indicates specifically that backpacks, coolers and duffle bags will not be permitted. Canadian Tire Centre wants to make this reminder specifically to fans that arrive without a vehicle so they can plan accordingly. IN/OUT Policy: Canadian Tire Centre enforces a strict no re-admission policy. Any guests exiting the facility will not be allowed to re-enter the building. PROHIBITED ITEMS: Food or beverages purchased outside Canadian Tire Centre Bottles and cans Coolers Sticks/flagpoles Aerosol cans Fireworks Skateboards Inline skates Roller skates Illegal drugs or noxious substances Cameras, sound and/or video recording devices as per event restrictions Helium balloons Stolen tickets Items prohibited based on promoter request Horns or noisemakers Frisbees and/or beach balls Laser pointers Any mechanically enhanced noise making devices, specifically air horns with sirens, whistles Spiked or studded jewelry or belts Weapons and dangerous devices of any type such as firearms, explosives, stun guns, handcuffs, clubs, batons, martial arts instruments, knives, etc. Building management reserves the right in their absolute discretion to deny access for any item(s) deemed a safety concern or may result in an undesirable impact on the guest experience. Illegal items will be turned over to Ottawa Police. If a guest is found in the facility with a prohibited item, the item will be confiscated, and, in some cases, the fan may be evicted from the building. Can I bring a sign / banner / flag to a Senators Game? Yes but there are restrictions. Banners, flags and signs are not permitted in the Canadian Tire Centre for non-Senators events. For Senators games, guests are permitted to bring banners into the arena provided they do not interfere with the game and other fansâ€™ enjoyment of the game. Banners can neither cover any advertising or building signs, nor can they compete with existing building signs and advertising and they must not be attached to the building in any manner. They also cannot carry disparaging or obscene messages. Signs greater than 24? (61cm) x 24? (61cm) in size must be able to roll up or fold. Poles in excess of 36 inches (91cm) used to display banners or flags are not permitted. Most Canadian Tire Centre events do not require a child who is less than two-years-old to have a ticket unless they are to occupy a seat. This policy will vary by event, so please inquire at time of ticket purchase.
Accessible seating is available for purchase to games and events at Canadian Tire Centre. If you require accessible seats, please purchase tickets in advance that are indicated to be in accessible areas. Accessible seats may be purchased as a single or in pairs (up to a maximum of four) to accommodate both the person(s) in need of accessible seating and support person(s). Please note, for events where ticket sales are limited to fewer than four tickets per person, the same ticket restrictions will apply to the purchase of accessible seating. For events where accessible seating is offered on the floor, those purchasing accessible seats should be aware that seats are not on a riser, so views may be obstructed. Accessible parking is available in Lot 3 (on the south side of the building). In order to access accessible parking, fans must present a valid government issued Accessible Parking Permit.
Box OfficeThe Box Office is located on the east side of the building at the main entrance, Gate 1. The hours of operation from Labour Day through the end of the Ottawa Senators season are 10 a.m. to 4 p.m. from Monday to Saturday. During the offseason the Box Office is open from 10 a.m. to 4p.m. from Monday to Friday and closed Saturdays, except during events. The Box Office is closed for all statutory holidays, except during events. When an event occurs on a day outside of our regular hours of operation, the box office is open from 10am to 4pm. The Canadian Tire Centre box office does not sell tickets in-person on the first day of sales, Ottawa Senators hockey excluded.
Canadian Tire Centre 613-599-0100 Ottawa Senators Hockey Club 613-599-0250 Guest Services (During events & Sens games only) 613-599-0100 Group Sales 613-599-0210