Paycom Center

General Info

For your safety, once a person exits Paycom Center, re-entry is strictly prohibited. For safety reasons, prohibited items include but are not limited to: - Alcohol, illegal drugs or any paraphernalia associated with drug use - Cans, bottles, coolers or other similar containers - Fireworks - Flags/Signs with poles - Laser pens/pointers of any type - Noisemakers such as air horns - Outside food or drinks - Oversized bags, including backpacks, duffel bags or diaper bags - Weapons of any type, including chains, knives and firearms - Any other item deemed unacceptable by event or building management For safety reasons, prohibited items include but are not limited to: - Alcohol, illegal drugs or any paraphernalia associated with drug use - Cans, bottles, coolers or other similar containers - Fireworks - Flags/Signs with poles - Laser pens/pointers of any type - Noisemakers such as air horns - Outside food or drinks - Oversized bags, including backpacks, duffel bags or diaper bags - Weapons of any type, including chains, knives and firearms - Any other item deemed unacceptable by event or building management Most events do not require a ticket for children under the age of two. However, in order for a child to have his or her own seat, a ticket is required. Some shows intended for young children do require children over the age of one to have a ticket. Please call (405) 602-8700 in advance to verify the policy for a specific event.

Accessible Seating

Paycom Center meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act. Restrooms, drinking fountains, and concession counters are accessible to guests with disabilities. Additional services are listed below. Accessible Tickets/Seating: Wheelchair accessible seats are available in all price levels. Up to three companion tickets may be purchased with each wheelchair accessible ticket. Please indicate at the time of purchase if you require accessible seating. Accessible Drop-off: Passengers may be dropped off at Reno and Robinson near the northwest entrance to Paycom Center. Elevators: Elevators are located throughout the facility for wheelchair access to all levels. The elevators near Section 101, just inside the northwest entrance, provide access to the arena floor. Elevator on club level nearest Section 205. See the maps at the center of this guide for exact locations. Emergency Evacuation: Paycom Center staff members have been trained in emergency preparedness and evacuation procedures. Key employees are assigned to assist patrons with disabilities to safety. Listening Devices: Listening devices may be rented free of charge at the Guest Relations Desks located at each of the main entrances. A credit card or check deposit, as well as a valid I.D., are required to ensure the return of equipment. Parking: Accessible parking is available in the parking lots on the south side of Paycom Center. Entrances are available on S.W. 3rd Street, east of Robinson. Accessible parking spaces are also available in the underground parking garage at the neighboring Prairie Surf Studios. See Parking for additional information. Service Animals: Trained guide dogs or service animals are permitted to assist guests inside the arena. If special accommodations are required for your service animal, please notify us at the time of your ticket purchase. All other animals are prohibited. Sign Interpreters: Guests who require interpreting services during an event, should contact the Guest Relations Manager by calling (405) 602-8700 within three weeks of the event. Telephones: Telephones are provided at Guest Relations locations and throughout Paycom Center, courtesy of Cox Communications. TDD machines and volume-enhanced phones are available. Wheelchair Assistance: Paycom Center offers wheelchair service for guests who may need assistance to and from their seats. Please contact a Guest Relations representative for assistance. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during the event. If wheelchair assistance becomes necessary during an event, please notify the nearest staff member.

Address:

Box Office

Paycom Center's Box Office is located just off West Reno between the two main entrances on the north side of the arena. Currently, it is temporarily closed on non-event days. On event days, the Box Office is open at 12pm (noon) on Mondays-Saturdays, or four hours prior to the event time on Sundays. Some events may have additional hours.
Arena: 405-602-8700 Thunder Ticket Office: 405.208.HOOP (4667)

Payments

Paycom Center is a cashless venue. The Box Office accepts, Visa, MasterCard, American Express and Discover cards, as well as mobile wallet (Apple Pay, Google Pay) payments.

Will Call

When purchasing tickets by phone or online, you may choose to pick them up at the Box Office Will Call window on the day of the show. Please be prepared to present the credit card used to purchase the tickets, as well as a photo I.D. Press and VIP tickets, or tickets left by a third party, may also be picked up at Will Call on the day of the event. A photo I.D. is required.